Cancellation & Alteration Policy
If you wish to alter your programme after the booking has been accepted must be communicated in writing and will be subject to an amendment fee as decided based on the change of programme. The cost will be informed in advance by Tornos, when requested.
While we cannot guarantee it, we will endeavour to do our best to assist with any such requests. Where it is possible to assist, the original arrangements may attract cancellation which will need to be settled by you. The new arrangements may additionally attract a recalculation of the price.
Any requests for alteration, once the tour has begun, will be treated sympathetically but we cannot guarantee their implementation. Any costs incurred in making such alterations, by us or our agents/service providers, will be passed on to you and the unutilised portion of the holiday will attract 100% cancellation charges.
Should you wish to cancel your tour, you must notify Tornos in writing stating the reasons for cancellation. In such cases you may be covered by your insurance policy. Such cancellation will deem to take place only on the date of receipt of your written request and will attract the following cancellation charges:
|Date of receipt of cancellation||Cancellation Charge|
|71 days or more before departure||The deposit amount and any advances paid|
|42-70 days before departure||Deposit + 40% of balance and any advances paid|
|28 – 41 days before departure||Deposit + 60% of balance and any advances paid|
|15 – 27 days before departure||Deposit + 90% of balance and any advances paid|
|14 days or less before departure||100% of tour price|
If you curtail your holiday for any reason whatsoever, we will not be able to refund the unused portion of your arrangements. Depending on the circumstances of your early return, your travel insurance may offer cover and we suggest that seek redress with them directly.